Customer Insights

Key Benefits

Understand Your Reputation at a Glance
Get an overview of customer satisfaction, review trends, and sentiment without having to read every review.

Identify Operational Weaknesses
Discover recurring customer complaints (e.g., long wait times, poor service, unclear hours) and fix them before they impact your reputation.

Boost Your Google Ranking
Actively managing and improving based on reviews helps increase your visibility, engagement, and trust on Google Maps.

Improve Customer Experience
Use real feedback to make smart operational improvements that drive customer loyalty and repeat business.

Track Foot Traffic and Business Hours Trends
Visualize when your location is most crowded to optimize staffing and operations.

Market Analysis & Expansion Insights
We compare your business to similar ones in your area or industry to uncover:

• How your ratings and traffic stack up

• Which locations or regions show unmet demand

• Smart suggestions on where to open new branches based on trends and nearby competition gaps

What We Do

We help businesses turn Google Maps reviews into actionable insights. Our platform automatically collects all online reviews, opening hours, and real-time traffic trends related to your business — and transforms this data into a beautiful, easy-to-read PDF report packed with powerful analysis and strategic recommendations.

Why This Matters

Every customer review is a voice — and together, these voices tell the story of your business. But reading hundreds of reviews, identifying patterns, and knowing what to improve can be overwhelming.

Our service simplifies that process. With AI-powered analysis and data aggregation, we provide you with a monthly (or on-demand) "Customer Experience Intelligence Report" tailored specifically for your business location.

What’s Inside the PDF Report

Transform Google Maps reviews into actionable insights with our white-label PDF reports.

• ✅ Review Sentiment Breakdown – Positive vs. negative reviews over time

• ✅ Thematic Clustering – Key topics mentioned in reviews (e.g., staff friendliness, pricing, food quality)

• ✅ Actionable Suggestions – Smart, AI-based recommendations based on recurring feedback

• ✅ Opening Hours Analysis – Evaluate your business hours vs. customer activity and local norms

• ✅ Peak Traffic Insights – Charts showing busiest hours, potential congestion issues, and lost opportunities

• ✅ Actionable Recommendations: Data-driven advice (e.g., “Upgrade Wi-Fi—27 % of low-rating reviews mention connectivity”).

• ✅ Response Rate Score – Review engagement and how well you respond to feedback

• ✅ Top 5 Review Highlights – Memorable customer feedback to showcase in marketing or internal training

• ✅ Market Comparison & Expansion Suggestions –
  Analyze how your business performs against nearby competitors or similar businesses, and receive:

  • Benchmark performance insights

  • Maps highlighting under-served areas

  • Data-driven recommendations on where to expand next based on review volume, sentiment trends, and market gaps